Refund policy
We have a 30-day return policy on new items only, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hopeshorsapparel@gmail.com.
If your return is accepted, return shipping is the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hopeshopeshorseapparel@gmail.com.
Exceptions / non-returnable items
All consignment items are sold as-is and are non-refundable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Items eligible for return or exchange
- Items in new condition
- Items free of any damage, dirt, hair and wear
- Items still in original undamaged packaging
- Items with the tags still intact
- Product that arrives damaged and reported within the 5 days of arrival
Products not eligible for return or exchange
- All consignment items
- All sale and clearance items
- Any product that has been used
- Any open horse care products
- Saddles
- Any products that arrived damaged and NOT reported within 5 days of arrival
Return shipping costs are the responsibility of the customer and shipping costs are not eligible for refund.
Damages
Please inspect your items upon arrival and notify us of any damages within 5 days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hopeshorseapparel@gmail.com.